Asking how to fix an internal server error is like asking your doctor how to fix the pain without telling them where the pain is.
Internal server error in WordPress is often caused by plugin or theme functions. Other possible causes of internal server error in WordPress that we know of are: corrupted .htaccess file and PHP memory limit.
We have also heard internal server errors only showing up when you are trying to access the admin area while the rest of the site works fine.
That being said, now let’s take a look at how to go about troubleshooting the internal server error in WordPress.
If you don’t like the video or need more instructions, then continue reading.
Checking for Corrupt .htaccess File
You can do so by renaming your main .htaccess file to something like .htaccess_old. To rename the .htaccess file, you will need to login to your site using the FTP or File Manager app in your hosting account’s cPanel dashboard.
Once you connected, the .htaccess file will be located in the same directory where you will see folders like wp-content, wp-admin, and wp-includes.
Once you have renamed the .htaccess file, try visiting your site to see if this solved the problem. If it did, then give yourself a pat on the back because you fixed the internal server error.
Before you move on with other things, make sure that you go to the Settings » Permalinks page in the WordPress admin area and click the save button without making any changes. This will generate a new .htaccess file for you with proper rewrite rules to ensure that your post pages do not return a 404 error.
If checking for the corrupt .htaccess file solution did not work for you, then you need to continue reading this article.
Increasing the PHP Memory Limit
Sometimes internal server errors can happen if you are exhausting your PHP memory limit. Use our tutorial on how to increase the PHP memory limit in WordPress to fix that.
If you are seeing the internal server error only when you try to login to your WordPress admin or upload an image in your wp-admin, then you should increase the memory limit by following these steps:
- Create a blank text file called php.ini
- Paste this code in there: memory=64MB
- Save the file
- Upload it into your /wp-admin/ folder using FTP
Several users have said that doing the above fixed the admin side problem for them.
If increasing the memory limit fixed the problem for you, then you have only fixed the problem temporarily. You still need to find the cause that is exhausting your memory limit.
This could be a poorly coded plugin or even a theme function. We strongly recommend that you ask your WordPress web hosting company to look into the server logs to help you find the exact diagnostics.
If increasing the PHP memory limit did not fix the issue for you, then you are in for some more troubleshooting.
Deactivate all Plugins
If none of the above solutions worked for you, then this error is most likely being caused by a specific plugin. It is also possible that it is a combination of plugins that are not playing nice with each other.
Sadly, there is no easy way to find this out. You have to deactivate all WordPress plugins at once.
Follow the instructions in our guide on how to deactivate all WordPress plugins without WP-Admin.
If disabling all plugins fixed the error, then you know it is one of the plugins that is causing the error.
Simply go to the WordPress admin area and click on ‘Plugins’. Now you need to reactivate one plugin at a time until you find the one that caused the issue. Get rid of that plugin, and report the error to the plugin author.
Re-uploading Core Files
If the plugin option didn’t fix the internal server error, then it is worth re-uploading the wp-admin and wp-includes folder from a fresh WordPress install.
This will NOT remove any of your information, but it may solve the problem in case any file was corrupted.
First, you will need to visit the WordPress.org website and click on the Download button.
This will install a WordPress zip file to your computer. You need to extract the zip file and inside it you will find a WordPress folder.
Next, you need to connect to your WordPress website using an FTP client. Once connected go to the root folder of your website. It is the folder that has wp-admin, wp-includes, wp-content folders inside it.
In the left column open the WordPress folder on your computer. Now you need to select wp-includes and wp-admin folders and then right-click and select ‘Upload’.
Your FTP client will now transfer that folder to your server. It will ask you whether you would like to overwrite the files. Select ‘Overwrite’ and then select ‘Always use this action’.
Ask your Hosting Provider
If all methods fail to fix an internal server error on your website, then it is time to get some more help. Contact your web hosting support team and they will be able to check the server logs and locate the root cause of the error.
If you want to continue troubleshooting on your own, then see our ultimate WordPress troubleshooting guide for beginners.